Studio Duyan Physical Therapy & Wellness

Terms for Communications, Use of Information, and Privacy Policy

By submitting an intake form, contact form, or by otherwise contacting Studio Duyan Physical Therapy & Wellness directly, I confirm that I have read, understood, and agree to the Terms and Conditions and Privacy Policy outlined below, which cover communication and the preliminary use of my information.

Terms for Use of Information

I agree to the terms below regarding my information and care with Studio Duyan Physical Therapy & Wellness, its owners, and its physical therapists.

Storage, Confidentiality, and Use of Information for Care

I understand that Studio Duyan will keep my personal information and records strictly confidential. This information will be securely stored on our Electronic Medical Record (EMR) system, Jane. This information will not be released without my explicit permission, except as required for my direct care or as mandated by law.

Purpose of Use

It is understood that my personal information may be used in the context of:

  • Patient registration.

  • To obtain relevant medical records from former practitioners.

  • In conversations with colleagues for professional opinion/care.

  • Insurance purposes.

  • To pursue collection of unpaid bills.

  • De-identified general research purposes.

  • For other reasons directly related to my care at Studio Duyan.

Methods of Communication

I consent to be contacted for purposes directly related to my treatment, scheduling, and billing via the following channels. I understand that Email, Phone Calls, and Text Messages are generally non-secure methods and accept the minimal privacy risk inherent in them for convenience.

  • Email: For general administrative, scheduling, and billing communications.

  • Phone Calls: For scheduling changes, treatment clarification, and urgent follow-up.

  • Text Messages (SMS/MMS):

    • Scope & Purpose: I authorize Studio Duyan Physical Therapy & Wellness to send me text messages to the phone number(s) I have provided for the following purposes only: appointment confirmations and reminders, urgent scheduling changes or cancellations, and non-clinical, logistical follow-up.

    • PHI & Privacy: I understand that text messages are not encrypted and should not contain Protected Health Information (PHI) or complex medical advice. I accept the risk of receiving routine logistical texts.

    • Consent to Receive: By providing and using my phone number, I give my explicit consent to receive these automated text messages.

    • Frequency: Message frequency will vary based on my appointments and scheduling needs, typically not exceeding 5-10 messages per week.

    • Rates: Message and Data Rates may apply, as determined by my mobile carrier.

    • Opt-Out: I understand that I can reply HELP for help or STOP at any time to opt-out of all future text messages from Studio Duyan Physical Therapy & Wellness. If I opt-out, I will revert to receiving appointment reminders via automated messaging from Jane App.

    • Help: I can reply HELP for support information.

  • Social Media/Messaging Apps (e.g., Instagram DM, Facebook Messenger): Only if I initiate communication via this platform and/or explicitly consent to follow-up via the same platform. Communication will transition to more secure methods (like phone or email) for complex medical or billing discussions.

Privacy Policy

Our Commitment to Your Privacy

Studio Duyan Physical Therapy & Wellness is committed to protecting the confidentiality and security of your protected health and personal information. This section outlines my rights regarding the collection, use, and disclosure of this information.

Data Use Commitment

Crucially, Studio Duyan Physical Therapy & Wellness will not sell, rent, or share your personal information, contact details, or health information with any third parties for the purpose of marketing or solicitation. Your data is used exclusively for your care, scheduling, billing, and the internal operations of the clinic as outlined in these terms.

Your Rights

I understand that I have the right to:

  1. Request Access: Request to review or receive a copy of my health and billing records. Studio Duyan will provide the requested information within 30 days of the request.

  2. Request Amendments: Request an amendment to my health record if I believe the information is incorrect or incomplete.

  3. Request Restrictions: Request restrictions on how my information is used or disclosed for treatment, payment, or healthcare operations, though Studio Duyan is not always required to agree to such requests.

  4. Receive an Accounting of Disclosures: Request a record of certain non-routine disclosures of my health information.

  5. Request Confidential Communications: Request that Studio Duyan communicate with me about medical matters in a certain way or at a certain location (e.g., mail to an alternate address).

Data Breach Notification

I understand that Studio Duyan will notify me immediately if there is a breach of my unsecured protected health information as required by law.